This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

*Appointments Update*


Due to the current Covid-19 pandemic, GP and Nursing appointments may be conducted via telephone or video consultation.


We are continuing to hold face-to-face appointments where safe and appropriate to do so.


Thank you for your cooperation during these times.

DNA Policy

DNA (did not attend) Policy

Background

There is great pressure on appointment availability.  National policy is to encourage patients to expect to be seen within 48 hours, or on the same day for more urgent problems. 

Aim

As a practice we would like to reduce the rate of DNAs, by the use of education, a certain amount of pressure, and by considering the removal of those who persistently do not attend pre-arranged appointments.

Objectives

· To free up appointments for those who genuinely need them

· To reduce the waste of clinical time

· To reduce the pressure on all staff in being able to offer prompt appointments

Policy

A list of frequent non-attenders will be produced monthly and reviewed by the partners to identify any patients who should be excluded from the general policy, for reasons such as clinical memory problems.

If a patient fails to attend a pre-booked appointment an informal warning letter will be sent to the patient advising them how to cancel/change their appointment.

If a patient has missed 2 consecutive appointments, or 3 in a year, they will receive a letter/text from the practice. One further DNA within 6 months of the first warning letter/text will result in a letter explaining they are to be removed from the practice list and how to find local surgeries who are registering patients.

 



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website